Seeking a Seamless Patient Experience at The Beryl Institute

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on “improving the patient experience” and how they play out at the Institute’s conference.

Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, entertainment, and patient feedback, along with such low-tech services as valets and laundry. He points out that technology can integrate all these for seamless solutions, and that many have started to incorporate AI.

The conference has an international component. Senger mentions growth particularly in Saudi Arabia, the UAE, Singapore, and Australia. The conference is partly online, so that attendees can share their insights with colleagues back home. Senger says that many institutions appoint patient experience leaders, who constitute many of the conference attendees, but that ultimately the efforts must extend to everybody in the organization from clinicians through front desk workers.

Senger highlights approvingly the outreach among solution providers to partner with others for integrated services, which health care providers ask for as well. He hopes for more of this cooperation in the future to promote best practices, ease of use, and patient education.

Learn more about The Beryl Institute: https://theberylinstitute.org/

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