eClinicalWorks Focuses on Growth and Back-to-Basics at 2025 Enterprise Summit

The message was clear at the 2025 eClinicalWorks Enterprise Summit: the company is focusing on features that have tangible ROI and addresses true frustrations. CEO Girish Navani also announced the bold plan to achieve $2 billion in annual revenue within 5 years.

The annual Enterprise Summit hosted by eClinicalWorks is where the company unveils new features, and outlines their strategic direction in front of their large clinic customers. This year’s event was held in sunny Fort Lauderdale, FL.

Under the swaying palms and fresh ocean breeze, the company made several key product announcements that were well received by the audience, including improvements to the user-interface, automation for common tasks from inbound faxes, an AI-powered service agent, and improvements for clinical specialties.

AI was prominent but not the sole focus

At least year’s Enterprise Summit, AI hogged the spotlight and was touted as the central component to every new feature (see eClinicalWorks’ Bet on AI Paying Off for Practices for our coverage). This year, AI was not nearly as prominent. In fact, I would say that AI was more “in the background” and talked about as the underpinning to the product feature.

I believe this reflects how AI has become part of our daily lives. It is no longer a novelty. We are back (thankfully) to talking about the results AI can help us achieve vs showcasing how cool AI is.

Healow Genie for Inbound Call Handling

This change in tone was most evident when Girish Navani, CEO of eClinicalWorks showed how the AI-powered healow Genie virtual agent will help healthcare providers handle simple inbound calls.

As Navani was speaking about healow Genie, I overheard a number of customers excitedly talking to each other about the potential impact this could have on their call centers. Having the virtual agent handle even 10% of the calls would yield significant savings and provider better customer service.

Because of the potential savings, healow Genie was the most talked-about solution at the Summit.

More Specialties

Another announcement that received a lot of applause was the addition of more clinical specialties into eClinicalWorks EHR. Over the past several months, the company has added modules and features for Oncology, Nephrology, and Physiotherapy. More specialties will be coming over the next few months.

The addition of these specialties is a significant change in strategy by eClinicalWorks. Prior to this, customers would have to adapt third party solutions to meet the needs of specialists. No longer.

Fax Automation

The f-word made an appearance at the Enterprise Summit – FAX. At least year’s event the automated matching of inbound faxes to patient records was a hotly anticipated feature. This year, the company announced more enhancements in this area – adding automation + AI to execute simple tasks based on the content of inbound faxes.

Small UI Change with Big Impact

Up to now, Sunoh.ai, eClinicalWorks’ EHR-agnostic AI medical scribe presented its transcriptions in a window on the right sidebar. This was not an ideal placement and made the output from Sunoh.ai appear almost “separate” from the main EHR screen.

At the Enterprise Summit, the company announced an enhancement that will place Sunoh.ai’s output in-line with the progress note – dubbed Sunoh.ai Fusion. This will make editing and verifying the transcription much easier.

Small change. Big impact.

Growing to $2 Billion

The most interesting statement from Navani’s keynote was “1225”. This simple number encapsulated the company’s new goal of doubling from $1 billion in revenue to $2 billion in just 5 years. This is an ambitious goal, but given how the company has introduced a slew of new products that are EHR agnostic (Sunoh.ai, for example) it is not difficult to see how this goal can be achieved.

There is very little greenfield opportunities for EHR platforms these days and the pace of EHR add-ons is slowing. To continue to grow, eClinicalWorks has smartly been creating new solutions that work with well with their own EHR platform AND their competitor’s platforms as well.

It will be interesting to see how the company is tracking towards this goal when the Enterprise Summit is held next year.