Wysa Launches AI-Powered Chatbot to Streamline Mental Health Patient Intake

What You Should Know: 

– Wysa, the global leader in AI-guided mental health support, today announced the U.S. launch of Wysa Gateway, an AI-powered chatbot designed to streamline how therapy providers and health plans facilitate patient access to care. 

– The platform uses a conversational AI to automate clinical screenings, providing a faster, more accurate, and personalized pathway into therapy.

– Developed to meet the rising demand for mental health services, Wysa Gateway offers a solution to the long waitlists and complex referral processes that often delay patient care.

Stigma-Free Pathway to Care

Wysa Gateway provides patients with an engaging and stigma-free conversational experience that is accessible 24/7 on desktop, mobile, or tablet. Providers can customize patient pathways based on their unique clinical triage decisions and embed the tool into their web environment with a single line of code after co-designing the question flow and integrating it with their Electronic Health Record (EHR) system.

From the first point of contact, patients gain immediate access to Wysa’s clinically validated self-help app, allowing care to begin even before their first therapy appointment. This early engagement helps set clear expectations and normalize the therapy process.

“Access to mental health care in the US is often delayed by long waitlists and complex referral processes, leaving many patients without timely support,” said Jo Aggarwal, CEO at Wysa. “Wysa Gateway leverages our AI to simplify and speed up patient screenings and referral, helping providers deliver care faster while reducing administrative strain. This means patients get the support they need sooner, and care teams can focus more on treatment and less on paperwork.”

Proven Success and Clinical Accuracy

Wysa Gateway has already demonstrated significant success in the UK’s National Health Service (NHS), where it has supported over 300,000 patients in accessing therapy. The platform achieved a 95% diagnostic accuracy rate, showing that its AI-driven assessments closely align with clinician evaluations. The NHS also reported a 30-minute reduction in the average assessment time per patient, freeing up clinical capacity and accelerating access to care.

Assessment data is securely transferred to the EHR, providing clinicians with summarized, highly accurate information. Full patient responses and clinical calculations are clearly presented to support efficient and informed decision-making. The platform also incorporates robust clinical safety protocols that detect crisis incidents in real time, alerting care teams and connecting users with local crisis support resources.

Availability

Wysa Gateway is now available to health systems, therapy providers, and insurers across the U.S. who are seeking to streamline mental health access, reduce their operational load, and deliver a measurable return on investment.