Lumeris Taps Google Cloud to Address the 2 Billion Hour Gap in Primary Care

What You Should Know:

–   Lumeris, a leader in healthcare technology and services, and Google Cloud today announced a partnership to improve access to high-quality primary care in the United States by building Lumeris’ Tom platform on Google Cloud technology.

–   The collaboration targets a growing gap, where annual demand for care exceeds 2.5 billion hours, but less than 500 million hours are available, according to Lumeris estimates.  

Lumeris and Google Cloud Redefine Scalable, AI-Driven Primary Care Delivery

Lumeris, founded in 2012, has emerged as a pioneer in primary care-led, value-based care transformation. By partnering with physician practices and health systems nationwide, Lumeris implements customized models that improve care quality and reduce costs. The company’s AI-powered platform, Tom, enables superior performance across Medicare Advantage, Traditional Medicare, Medicaid, and Commercial populations—achieving industry-leading quality metrics, enhanced patient experiences, and improved physician satisfaction. Lumeris’ Medicare Advantage plan, Essence Healthcare, has consistently earned 4.5 to 5.0-star ratings from the Centers for Medicare and Medicaid Services (CMS). In 2024, the organization generated $3 billion in revenue and employed 1,200 engineers, clinicians, and healthcare specialists across its St. Louis and Boston offices.

At the core of this innovation is Tom, the industry’s most advanced AI-powered Primary Care as a Service solution. Developed by Lumeris and powered by Google Cloud’s AI infrastructure, Tom operates as an intelligent care team member embedded within clinical workflows—autonomously executing best next actions that expand clinical capacity, reduce administrative burdens, and improve care accessibility.

The strategic partnership between Google Cloud and Lumeris is structured around five core pillars:

·       Scalability for nationwide impact: Tom is purpose-built to serve millions across the United States, supporting large-scale delivery of chronic disease management, care coordination, and preventive health services through secure, cloud-native infrastructure.

·       Enhanced clinical and patient experience: The combined capabilities of Google Cloud’s AI and Lumeris’ care delivery expertise allow health systems to scale operations while improving physician workflows and patient outcomes through deeply personalized and timely interventions.

·       Actionable intelligence from fragmented data: Tom translates disparate data—drawn from EHRs, payer feeds, and consumer sources—into context-aware insights that inform point-of-care decisions and help close the loop between payers and providers.

·       Healthcare-native conversational AI: Leveraging models like Gemini Flash and Chirp3-HD, Tom facilitates real-time, intelligent, and clinically relevant interactions that elevate the standard of care delivery.

·       Shared ethics in responsible AI deployment: The collaboration reflects a mutual commitment to transparency, privacy, fairness, and accountability. Lumeris embeds human oversight into every layer of its AI solutions, while Google Cloud anchors its development practices in its established AI Principles.

According to Thomas Kurian, CEO of Google Cloud, “AI is transforming healthcare in new and profound ways, including expanding access to more people. By combining Google Cloud’s AI capabilities with Lumeris’ decades of primary care insight, we can provide doctors and nurses with the AI support and insights they need to help improve care for their patients.”

By maintaining pace with rapid AI advancements, Lumeris—through its collaboration with Google Cloud and other partners—ensures that Tom continues to deliver the most advanced, high-value Primary Care as a Service capabilities available in the industry.