Today’s Opportunities for AI Agents in Healthcare

In this video, three tech leaders discuss the possibilities currently offered by AI agents in health care. Jason Warrelmann is Vice President of Healthcare Strategy at UiPath, a company in the “agentic AI” space across multiple industries including healthcare. UiPath has partnered with Genzeon to focus on health care technology, represented here by Harsh Singh, General Manager of Healthcare, and Vinit Singhal, Market Segment Leader-Payers.

Singh says that health care organizations want a partner who has already performed the AI transformation they desire: “Results, not a promise. The idea stage is over.” Warrelmann at UiPath echoes that concern, saying that health care organizations need to “move from a science project to innovation at scale” and that Genzeon offers “credibility.”

Singh says that health care organizations are accustomed to automation for administration, but are now exploring it for such clinical tasks as patient access, registration, and RCM. Fraud, waste, and abuse, patient and provider experience, claims review, utilization management, and prior authorization are all being addressed with AI.

These experts also discussed role-based or persona-based AI. Systems can be designed for particular disciplines, and even reflect individual preferences for system interaction.  As Singhal shared, “A lot of AI solutions … are now trying to work on point specific problems that are very specific to looking at a care plan of a disease. These are broader picture items which are being looked at very point specific lens and ideas from larger platforms are able to piecemeal into boxes and then solve for those boxes at excellence.”

Warrelmann discusses change management, integration of different systems, budgeting, and how to discover new opportunities for AI they didn’t have before. He claims that 60% of health care tasks have “automation potential.”

All the experts define agentic AI as working constructively with humans to extend their capabilities while removing tasks that don’t fully use human expertise.

Learn more about Genzeon: https://www.genzeon.com/

Learn more about UiPath: https://www.uipath.com/

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