Researchers devise method to identify '311' underreporting of heat and hot water shortages
Complaint lines such as New York City's 311 let people report quality-of-life problems in their building or neighborhood, from excessive noise to illegal parking. But resident-generated data typically suffers from reporting bias, with some neighborhoods and addresses calling attention to problems at lower rates than others.
Complaint lines such as New York City's 311 let people report quality-of-life problems in their building or neighborhood, from excessive noise to illegal parking. But resident-generated data typically suffers from reporting bias, with some neighborhoods and addresses calling attention to problems at lower rates than others.
