John Muir Health Deploys Ambience’s AI Scribing Platform Across Enterprise

What You Should Know: 

– John Muir Health (JMH), a health system renowned for its commitment to patient care, today announced the full enterprise rollout of Ambience Healthcare’s AI scribing platform. 

– The expansion follows a successful pilot program that demonstrated significant improvements in patient experience, clinician well-being, productivity, and financial sustainability.

“Coding Aware” Technology Improves Patient Experience

Ambience’s unique “coding aware” technology sets it apart from other AI solutions. The platform can generate documentation that is compliant with complex billing codes and surfaces relevant codes for clinicians to review at the point of care. This ensures accurate and efficient billing, reducing administrative burden and improving financial performance. Unlike other ambient documentation solutions struggling to achieve widespread adoption, Ambience has seen rapid uptake at JMH, with over 65% of clinicians across 15 specialties actively using the platform.

Key benefits of Ambience’s AI platform: 

• Enhanced Patient Experience: Providers using Ambience saw a significant increase in patient satisfaction scores, demonstrating the platform’s positive impact on patient interactions.
• Reduced Clinician Burnout: Ambience contributed to an 11% decrease in clinician burnout and improved work-life balance by reducing after-hours charting.
• Increased Productivity and Efficiency: Clinicians experienced a 24% decrease in time spent on notes and patient instructions, leading to a 21% increase in patient face time.
• Improved Coding Accuracy: Ambience’s “coding aware” technology helped achieve a 4% increase in coding complexity and a 5% increase in wRVUs, reflecting more accurate and efficient billing practices.
• Financial Sustainability: The platform generated an estimated $3 million in cost savings by reducing clinician turnover and optimizing resource utilization.

Expanding Impact

In addition to its successful implementation at John Muir Health, Ambience’s AI platform is being deployed at other leading health systems across the country, including UCSF Health, St. Luke’s Health System, and Memorial Hermann Health System.

“The leadership team at John Muir Health saw the future before anyone else. JMH launched a fully integrated ambient experience in Epic for their clinicians in November 2023, and pioneered the first enterprise wide rollout of ambient technology in the industry. They are now the first major health system to report the benefits of implementing a ‘coding aware’ ambient AI solution,” said Mike Ng, Co-Founder and CEO of Ambience Healthcare.