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Allina Health Sees Early Success From Voice AI in Call Centers
About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is reducing patients’ average call times by 5-10 seconds, and 80% of calls are now answered in 45 seconds or less. The post Allina Health Sees Early Success From Voice AI in Call Centers appeared first on MedCity News.
About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is reducing patients’ average call times by 5-10 seconds, and 80% of calls are now answered in 45 seconds or less.
The post Allina Health Sees Early Success From Voice AI in Call Centers appeared first on MedCity News.
