Touch ‘n Go eWallet to launch SOS Balance – prevents users from getting stuck at tolls due to baki kurang

For years, we have been calling on Touch ‘n Go eWallet to offer a “pay later” function to prevent road users with insufficient balance or baki kurang from getting stuck at toll plazas and causing congestion. Well, our prayers look set to be answered, as the payment service is set to introduce an SOS Balance feature that is basically everything we have asked for, as unearthed by BFM News on X.

As the name suggests, SOS Balance puts a temporary hold on toll fees being charged on the eWallet, allowing users who have unknowingly run out of credit to pass through the toll plaza as normal. Users will simply need to reload their eWallet within 24 hours and any outstanding fees will be automatically deducted from their balance. In its support website for the feature, TNG eWallet said that only toll payments are supported for now, although more services will be added soon.

There are caveats, of course. Initially, SOS Balance will only be offered to “our most loyal users” who have consistently demonstrated they have cleared all outstanding payments promptly, frequently reload their eWallet and actively use their eWallet for transactions. Eligible users will be enrolled automatically and notified via a push notification on their phones.

The service will also be suspended once the 24-hour grace period (activated from the first time SOS Balance is triggered) is up, and users will need to reload their eWallet to continue using SOS Balance. The good news is that TNG eWallet will not charge any additional fees or interest on top of the delayed payments.

Users can check their outstanding SOS Balance toll payments by tapping on either the car icon at the top of the app’s main menu or on a notification displayed below your eWallet balance. Just like your eWallet, SOS Balance only works at toll plazas with RFID lanes or have PayDirect enabled; in other words, it won’t save you if your TNG card balance is low.

As yet, it is unclear when SOS Balance will officially be launched. We will, of course, be on hand to provide you with the latest information on the service as and when we get them.

The post Touch ‘n Go eWallet to launch SOS Balance – prevents users from getting stuck at tolls due to baki kurang appeared first on Paul Tan's Automotive News.