QGenda Streamlines Credentialing at MyMichigan Health to Drive Operational Efficiency

What You Should Know:

– QGenda, a leading provider of healthcare workforce management solutions, today announced that MyMichigan Health has implemented QGenda Credentialing to improve operational efficiency, decrease credentialing time, and enhance the overall provider experience. 

–  After five years of substantial growth – including the recent acquisition of three hospitals – MyMichigan faced a significant increase in the number of rapid credentialing requests. 

Enhancing Credentialing Efficiency and Provider Experience at MyMichigan Health with QGenda

MyMichigan Health, a leading non-profit health system based in Midland, Michigan, delivers award-winning, high-quality care across 26 counties. With medical centers in Alma, Alpena, Clare, Gladwin, Midland, Mt. Pleasant, Saginaw*, Sault Ste. Marie, Standish*, Tawas*, and West Branch, as well as affiliations with facilities in St. Ignace* and Mackinac Island*, MyMichigan offers comprehensive healthcare services. The system spans a full continuum of care, including urgent care centers, home health, virtual care, and medical offices covering more than 80 specialties and subspecialties such as cardiology, family medicine, hematology/oncology, neurosciences, orthopedics, pediatrics, and vascular surgery.

Streamlining Credentialing with QGenda
Previously, MyMichigan Health averaged over 60 days to process a credential file. By implementing QGenda, the organization automated manual tasks, optimized traditional workflows, and successfully reduced credentialing turnaround time by 50%. The integration of QGenda’s system ensures:

·       Automated workflows and checklists to eliminate missed steps and enhance staff productivity.

·       A unified credentialing, privileging, and payer enrollment system to improve patient access, support a healthy revenue cycle, and enhance the provider and credentialing specialist experience.

“Allison Blodgett, Manager of Medical Staff Services at MyMichigan Health, emphasized the need for modernization, stating that the previous credentialing systems could no longer support the efficiency gains required. By adopting QGenda, MyMichigan enhanced its ability to meet shrinking credentialing timeframes while maintaining accuracy and compliance.

Optimizing the Provider Experience
QGenda Credentialing simplifies and expedites the initial application process by auto-populating provider information. MyMichigan providers can now:

·       Easily complete, submit, and access documents while tracking credentialing status.

·       Utilize a single login for multiple workforce management functions, including provider scheduling and time and attendance, increasing deployment efficiency and reducing patient safety risks.

·       Benefit from automatic provider-ready deployments and proactive flagging of expired licenses and appointments on schedules.

Enhancing Visibility and Performance with Analytics
QGenda Credentialing Insights has replaced MyMichigan’s time-intensive, manual reporting processes with user-friendly dashboards that provide:

·       Real-time visibility into credentialing turnaround times and team performance, enabling data-driven decision-making.

·       Accurate forecasting of provider start dates, improving operational planning and reducing risk.

·       Enhanced leadership oversight, allowing for proactive adjustments that accelerate provider onboarding, enabling them to deliver and bill for patient care sooner.

By leveraging QGenda, MyMichigan Health has significantly improved its credentialing efficiency, provider experience, and workforce management, ultimately enhancing patient care and operational effectiveness.