League Unveils AI-Powered Platform Enhancements for Care Navigation

What You Should Know: 

– League, a healthcare consumer experience (CX) platform announced significant advancements in its AI-powered offerings at its 4th annual League Connect conference. 

– The company launched AI Health Actions and a Benefits AI Guide, both designed to deliver hyper-personalized health engagement and streamline care navigation for consumers.

Addressing Healthcare Disengagement

Navigating the complex healthcare landscape can be overwhelming for many individuals, leading to disengagement and missed opportunities for preventative care. League’s new AI-powered solutions aim to address this challenge by providing personalized guidance and support, making healthcare more intuitive and accessible.

AI Health Actions

Powered by League’s proprietary health data platform, AI Health Actions delivers personalized, actionable insights to guide members through their healthcare journey. By applying behavioral science principles, including gamification and rewards, the feature encourages healthy behaviors and proactive engagement.

Benefits AI Guide

The Benefits AI Guide is an AI-powered chatbot that provides instant answers to member questions about their health plan, including eligibility, coverage details, and claims. This conversational interface empowers members to self-serve and access personalized information effortlessly.

League’s Future Innovation Roadmap

League also provided a glimpse into its future innovation roadmap, announcing four major advancements coming in 2025:

• League Agentic APIs: Will enable AI-based healthcare interactions and power the next generation of personalized healthcare assistants.
• AI Caregiver Experience: A comprehensive digital experience designed to streamline caregiver responsibilities.
• AI Care Finder: An intelligent search tool that matches individuals with providers based on their unique needs and preferences.
• League Partner Network: A program that empowers digital health innovators to integrate with the League platform and co-develop solutions.

“League has long recognized the power of personalization in driving health engagement, and our AI offerings are delivering on that promise,” said Michael Serbinis, Founder and CEO of League. “With these new AI-powered capabilities, we’re taking healthcare CX to the next level and making care more intuitive and accessible for everyone.”