Infinitus Launches Hallucination-Free Voice AI Agent for Healthcare

What You Should Know

• Infinitus has powered over 100 million minutes of healthcare conversations, supporting more than one million patients with its proprietary voice AI platform.
• The new agents are the first to integrate hallucination-free architecture, contextual knowledge graphs, and enterprise-grade compliance safeguards for regulated clinical environments.

Raising the Bar for Trusted Conversations in Healthcare

Infinitus builds trusted voice AI agents and co-pilots that automate critical, time-consuming healthcare conversations. Its AI-native architecture combines multimodal AI, real-time knowledge graphs, and human-in-the-loop oversight to ensure accuracy, safety, and compliance at scale.

Infinitus’ voice AI agents are engineered for trust—anchored in four key technologies: a proprietary discrete action space that prevents hallucinated responses, a dynamic knowledge graph for real-time information verification, an AI review layer for post-interaction accuracy checks, and SOC 2- and HIPAA-compliant infrastructure that includes PHI redaction and bias testing. This architecture enables the agents to reliably support complex, multi-turn conversations across a patient’s care journey, while maintaining alignment with clinical and regulatory standards.

Patient-facing agents offer around-the-clock support, helping improve medication adherence, escalate side effects, and enhance health literacy—particularly for those managing chronic conditions or specialty treatments. On the provider side, Infinitus agents streamline prior authorizations, facilitate care coordination, and minimize administrative burden by automating documentation and follow-ups, enabling clinicians to focus on patient care.

Zing Health, a Medicare Advantage plan serving underserved populations, has adopted Infinitus’ platform to enhance its onboarding process. By automating health risk assessments within the first 60 days, Zing Health is able to surface patient needs earlier and deliver targeted, high-impact care from the start. “Infinitus enables our team to focus on patients requiring the most attention, improving efficiency and engagement,” said Meghan Speidel, COO at Zing Health.

The platform now includes expanded payor-facing capabilities as well, including Medicare Part B and MBI lookups, helping reduce delays in eligibility verification and supporting faster patient access to therapy.

Infinitus was recently recognized on Fast Company’s World’s Most Innovative Companies of 2025 list, a nod to its transformative impact on healthcare delivery. As a trusted partner to 44% of Fortune 50 healthcare organizations, Infinitus continues to lead the industry in secure, scalable voice AI solutions.