Cutting Through the AI Hype: How Greenway Health Is Making AI Work for Clinics

AI has made its way into nearly every corner of healthcare, but where it has been most successful is when it integrates well into existing workflows and makes the lives of clinicians as well as patients easier. That is not an easy trick. It requires careful planning and dedication. Here’s how Greenway is achieving it.

Healthcare IT Today sat down with David Cohen, Chief Product & Technology Officer at Greenway Health (Greenway) to dive deeper into the company’s AI approach. It is a rare behind-the-scenes look at how a big-name EHR solution provider is integrating AI.

Key Takeaways

1. AI is saving clinician’s time. Greenway Clinical Assist is helping providers reclaim 1-2 hours per day by reducing documentation burdens.
2. Patient experience boost with AI. Greenway Patient Connect uses AI to simplify scheduling, provider selection, and patient communication.
3. AWS partnership will accelerate improvements. Greenway is leveraging AWS HealthLake to aggregate data and power AI-driven insights for clinics.

AI is Saving Clinician’s Time

Greenway believes AI should make life easier for clinicians, not more complicated.

“AI should be there to help clinicians, not make their jobs harder,” stated Cohen. “We’re seeing real benefits in areas like ambient documentation and revenue cycle automation.”

Greenway is using AI to improve documentation accuracy, reduce duplicate data entry, and streamline prescription workflows.

AI-powered voice recognition and predictive text tools are being integrated directly into Greenway’s platform to minimize clicks and reduce administrative burden. The goal is to let doctors focus on patients, not paperwork.

“A physician shouldn’t have to spend time clicking through screens just to do something simple,” Cohen explained. “Clinicians using our Greenway Clinical Assist product are saving one to two hours per day on documentation. That is time they can now spend with patients instead of fighting with their EHR.”

Patient Experience Boost with AI

Beyond improving workflows for clinicians, Greenway is also focused on AI-driven tools that improve patient interactions. Their Greenway Patient Connect platform is designed to simplify scheduling, provider selection, and patient communication using AI-powered automation.

“AI can help patients find the right provider, the right visit type, and make scheduling easier,” Cohen explained.

Leveraging AWS for Scalability and Reliability

In December 2024, Greenway expanded its partnership with AWS through the AWS Partner Network (APN). In a statement released at the time, Greenway gave three reasons they were excited for this partnership:

1. Accelerated Innovation: Leveraging AWS’s advanced technologies streamlines the development process, enabling Greenway to deliver new features and solutions more efficiently.
2. Enhanced Performance and Security: AWS’s cloud infrastructure supports initiatives to improve system reliability, protect sensitive data, and create smoother workflows.
3. Future-Ready Cloud Transformation: Greenway’s ongoing migration to AWS establishes a strong foundation for scalable, adaptable solutions designed to meet the evolving needs of healthcare practices.

AWS will also allow Greenway to offer their customers improved interoperability, stronger data security, and enhanced efficiency.

Greenway is also using AWS HealthLake to aggregate and normalize data across different sources, making AI-driven insights more actionable for clinics. “With all our data in AWS HealthLake, we can tap into AI tools for patient summarization, population health, and value-based care analytics,” Cohen said.

A Careful, Yet Accelerated Approach to AI

The pace of AI adoption in healthcare will continue to accelerate. For that reason, according to Cohen, Greenway is moving from a fast-follower position to a more forward/leadership stance with AI. At the same time, the company wants to continue to be mindful of how they introduce AI to customers. Not every AI solution is helpful. Some add unnecessary complexity or disrupt current workflows.

Cohen summed it up best: “If AI makes a provider’s job harder, then it’s not the right solution.” For Greenway, the priority isn’t just innovation—it’s making sure AI actually works for the people using it. That’s the approach all EHR vendors should take.

Learn more about Greenway at https://www.greenwayhealth.com/

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