A Healthy Approach to IT Services for Healthcare

The following is a guest article by Brian Nunziato, Director, Business Intelligence and IT Support Services at Mechdyne

Whether you’re running a smaller practice or managing a larger healthcare organization, IT solutions are imperative in assisting your business meet your digital and technological needs. These solutions specifically are beneficial for your end user base, reducing operational costs as well as improving workflow efficiency, enhancing data security, and creating better patient outcomes with streamlined devices and technology.

Within the healthcare sector, IT leaders and managers are tasked with creating more opportunities for digital cohesion while spending less money.

If this challenge seems familiar, you’re not alone.

According to Becker’s Hospital Review, this is the current situation for anyone in healthcare leadership shouldered with this responsibility. Those in healthcare leadership, expected to stretch their dollars as far as they can without sacrificing the quality that their end users (i.e. practitioners and their patients), need to secure the best care possible.

That’s where outsourced managed IT services come into play.

The right IT services for healthcare organizations can take the stress of tasks like Level 1 tickets or data analysis off the backs of your administrative staff, while remaining compliant with the privacy standards of HIPAA. It will augment the work you do, and show the utmost respect for sensitive, private medical data that your providers and their patients exchange every day.

If the health of your organization relies on a smooth service desk experience for patients and physicians alike, keep reading to discover four benefits of partnering with a third-party service desk provider.

Benefit #1: Offloading Interruptive Tasks

Experienced outsourced providers bring various tools to the table that enable centralized monitoring and managing of endpoints, servers, and infrastructure. These tools all tie back to the Service Desk for immediate notification of issues, and for escalation to the appropriate teams. Outsourced IT solutions for healthcare can also tackle:

• Central management of operating systems and third-party patching
• Anti-virus security
• Disk encryption
• Blocking of web vector threats

Benefit #2 Tailored Onboarding and Better Support Through Retention

As an IT leader, you’ll want to look for a provider with an implementation plan that includes in-depth investigation into your organization’s unique needs and workflows. Implementation should not be rushed; rather, it should be executed in a way that enables the outsourced team to be effective from day one, and without disruption. That’s why it’s crucial to choose an MSP with a low turnover rate. The longer a team of support personnel can work with a specific client, the more familiar they become with the client’s environment, systems, and unique needs. Finally, this kind of partner has the benefit of objectively understanding overall best practices that can optimize service delivery and drive positive results.

Benefit #3: Reduced Operational Costs

Outsourced fixed pricing is often far more attractive than maintaining full-time employees, especially when you consider factors such as:

• Burden
• Taxes
• Benefits
• Management effort
• Training
• Recruitment costs

By using an outsourced provider, you can access models that meet the unique needs and budget of a healthcare organization— such as a shared Service Desk team, a fully dedicated team, or a hybrid approach. Keep in mind that many types of tickets can be resolved remotely versus in person, and that automation and the use of advanced technologies within IT support deliver overall lower costs. That means that a good service partner monitors ongoing results and provides strategic recommendations for improvement.

Benefit #4: Improved Flexibility and Scalability

When you outsource your IT service desk, you allow for greater flexibility in scaling to the exact staffing levels that will appropriately meet sustained volume trends. The outsourced provider takes on the responsibility of recruitments efforts that will ultimately allow healthcare staff to focus on their own daily tasks that drive the organization towards success. Additionally, the right third-party partner for your healthcare organization will This includes leveraging shared agent models, which offer significant cost savings over dedicated staffing by distributing resources across multiple clients. These models enable the MSP to scale support levels dynamically in response to sustained changes in contact volume. They also provide round-the-clock support without requiring your organization to manage complex shift schedules or incur overtime costs. By embedding this level of adaptability into the implementation phase, the MSP ensures that your IT service desk is not only efficient from the start, but also resilient and responsive to future demands.

Improving Your Organization’s Tech Vitals

By properly leveraging a suitable third-party service desk provider, you’ll be able to provide your talented staff the space to do their everyday tasks and duties without disruption— all while benefitting from open communication, improved costs, and more avenues to remain nimble and adaptable.

Learn more about how outsourced managed IT Services can enable your healthcare organization to find its “pulse” here.

About Brian Nunziato

Brian Nunziato has been with Mechdyne for over 18 years, serving in a variety of leadership roles across all aspects of IT business operations. With a strong technical background and deep industry experience, Brian brings a strategic perspective to healthcare IT—bridging technology and operational excellence to drive impactful solutions.

Mechdyne is a proud sponsor of Healthcare Scene