Technology

Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Jan 31, 2025 - 11:14
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Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises
Cartoon colorful image of bearded brunette man placing order on app to a pizza shop robot against a blue background
Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.Read More
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