Embracing Introversion In UX

I place myself firmly in the category of being an introvert when it comes to my role as a UX researcher. I love the process of planning and executing research. I have never felt a need to be the loudest or most talkative person in a meeting. I contribute after I have developed something worth saying (or have a really bad joke worked up).

I also love interviews and usability testing, where I interact with users and engage in meaningful conversation. And then I am exhausted. I love speaking about the findings of research and sharing the spotlight with my colleagues during a presentation, and then I want to go to bed underneath the conference room table. I facilitate workshops with ease but have trouble mustering up the energy required to attend what often feels like mandatory post-workshop socializing.

In truth, I have sometimes felt introverted tendencies set me back at work, particularly as a consultant who needs to build relationships to keep the work flowing (in theory). An example would be getting called out by a manager in my junior days for not engaging in as many networking activities as I could have been with some of our clients. My defense of feeling overstimulated, overwhelmed, and uninterested in socializing fell on deaf ears.

I think we have grown in our understanding of introverts and what they need to be high performers, particularly since Susan Cain’s 2013 best-selling book Quiet: The Power of Introverts in a World That Can’t Stop Talking was released.

This article aims to celebrate the power of introversion in UX research and design. We’ll debunk common misconceptions, explore the unique strengths introverted researchers and designers bring to the table, and offer practical tips for thriving in a field that sometimes seems tailored for extroverts. My goal is to build on some of the work on UX and introversion that already exists. I’ve cited other articles where appropriate and shared the resources I’ve found on UX and introversion at the end of this article.

Introversion is not the same thing as being shy, just as extroversion isn’t the same thing as being brash. For simplicity and the sake of this article, I am going to use the following definitions provided by de Jongh & de la Croix:

“Extroverts get energy from interaction with others and like to share ideas with others to help develop their thinking, whereas introverts need to recharge on their own after much social contact and prefer to share ideas only when they are fully formed.”

There are many potential reasons one could have introvert or extrovert tendencies (McCulloch 2020), and these come on a scale where one might lean or introvert or extrovert depending on the occasion. Those who straddle the middle ground of introversion and extroversion are considered ambiverts.

As Jonathan Walter notes in a series of articles on introverts and UX, many UX professionals find themselves drawn to the field because of their introverted nature. Introversion, often misunderstood as shyness or social awkwardness, is simply a preference for internal reflection and processing. It’s about drawing energy from solitude and finding fulfillment in deep thought and meaningful connections.

As UX is clearly a space where introverts are drawn, there is already a decent amount of literature aimed at introverted UX practitioners. In writing this article, I wanted to differentiate from what is already out there, as well as extend.

I wanted to include some personal stories of introverts who aren’t myself and work in UX. To do this, I went to LinkedIn and asked people to send me personal anecdotes. My post, at least by my standards, was well received, with over 100 reactions and a dozen people sending me direct messages sharing anecdotes. I was even introduced to Tim Yeo, who has recently released a book on introverts in the workplace. I’ll be sharing some of the stories people shared with me over LinkedIn, where appropriate (and with their permission), throughout this article to help draw the connections to real life.

First, let’s talk a little about what we know about measuring if you (or others) are introverted, extroverted, or in between. Measuring Introversion & Extroversion: Self-Assessment Tools

Understanding where you and your team members fall on the introversion-extroversion spectrum can be invaluable for tailoring your approach to work, collaboration, and personal development. Reinoud de Jongh and Anne de la Croix, two medical school professors, write that medical educators should know where they fall on the introversion — extroversion spectrum to deliver great teaching experiences. I’d extend this to UX practitioners, including UX managers, UX researchers, and designers. If we collaborate with others, we will benefit from knowing where we fall on this scale.

While there’s no single definitive test, here are a few simple and accessible tools that can offer insights:

1. Online Quizzes: Numerous online quizzes and assessments are available, often based on established personality frameworks like the Myers-Briggs Type Indicator (MBTI) or the Big Five personality traits. These quizzes can provide a general sense of your tendencies and preferences. Popular options include:
   • 16Personalities: Offers a free, comprehensive assessment based on the MBTI.
   • Truity: Provides a variety of personality tests, including the Big Five and Enneagram.
   • Verywell Mind: Offers a quiz specifically focused on introversion and extroversion.
2. Reflection and Journaling: Take some time to reflect on your daily experiences and interactions. Ask yourself the following questions:
   • What activities energize me vs. drain me?
   • Do I prefer to work alone or in groups?
   • How do I recharge after a long day?
   • Do I prefer deep conversations with a few people or socializing with a larger group?
3. Observation: Pay attention to your behavior and reactions in different social settings. Notice what triggers your stress response and what environments make you feel most comfortable and productive.
4. Professional Assessment: If you’re seeking a more in-depth analysis, consider consulting a career coach or psychologist who specializes in personality assessment. They can administer standardized tests and provide personalized feedback and guidance.
   • Multidimensional Introversion-Extroversion Scales (MIES): This scale specifically focuses on the multifaceted nature of introversion and extroversion. It measures several sub-traits associated with each dimension, such as social engagement, assertiveness, enjoyment of social interaction, and preference for solitude. Professional psychologists often reference this test, which can be accessed freely here, but might be best done with the guidance of a professional.

There’s no right or wrong answer when it comes to introversion or extroversion. You might even find some folks are ambiverts who display different personalities in different settings. You can’t force your teammates to take these types of tests. But if you are able to get buy-in, it can be a fun activity to see who considers themselves more introverted or more extroverted. The goal is to understand your own preferences and tendencies and those of your colleagues so you can create a work environment that supports your well-being and maximizes your potential. Introverts’ Super Powers

The idea that UX is an extrovert’s game couldn’t be further from the truth. As Jeremy Bird notes in his article on the strengths of introverts in design, it’s a field that demands a wide range of skills, including deep listening, empathy, observation, analysis, and creativity — all of which introverts excel at. With so much information already available from articles on UX and introversion noted in the biography below, I’m going to briefly highlight the commonly accepted strengths of introverts.

Deep Listening

Introverts are often exceptional listeners. In user interviews, they give participants the space to fully express their thoughts and feelings, picking up on subtle cues and nuances that others might miss. This active listening leads to a deeper understanding of user needs and motivations, which is crucial for both research and design.

One practitioner shared their experience on LinkedIn:

“In a nutshell, being introverted gives a natural advantage in giving the user space to tell their story. I’m more likely to embrace pauses that others may feel are awkward, but this allows users to either double down on their point or think of another point to add (“lightbulb” moment).”

— Dominique S. Microsoft User Research via LinkedIn

Empathy

Many introverts possess a high degree of empathy. They can easily put themselves in users’ shoes, feeling their frustrations and celebrating their successes. This empathy fuels user-centered design, ensuring that products and services are not only functional but also emotionally resonant.

Observational Skills

Introverts are naturally observant. They notice details in user behavior, interface interactions, and environmental context that others might overlook.

Thoughtful Analysis

Introverts often prefer to process information internally, engaging in deep, solitary reflection before sharing their insights. This leads to well-considered and insightful findings and well-crafted data-informed design.

Independent Work

Introverts tend to thrive in independent work environments. As Heather McCulloch notes, teachers should allow introverted students to work independently or in pairs. This way, they can focus deeply on research tasks, design problems, or data analysis without the distractions that come with constant collaboration.

Now that we’ve covered the commonly recognized strengths introverts bring to the table, let’s cover some common hurdles and explore effective strategies for overcoming them that empower introverts to thrive. Potential Challenges (And How To Overcome Them)

Being introverted can bring up some challenges when it comes to doing things that require a lot of social energy. However, many introverts in UX find ways to push beyond their natural tendencies to meet the demands of their profession. One UX practitioner shared their experience on LinkedIn:

“I’ve been extremely introverted all my life, but have always been able to proceed beyond my introverted boundaries because of a commitment to (perceived) duty. My passion for synergizing user needs, business needs, and the assorted bevy of constraints that arise helps me downplay and overlook any challenges arising from my tendency to be withdrawn.”

— Darren H. MS UXD via LinkedIn

Networking

Introverts might initially feel overwhelmed in networking situations or workshops due to the continual social interaction and the need to navigate unfamiliar environments and interact with new people, which can be particularly daunting for those who prefer solitude or small-group conversations.

• Researchers & Designers: Building professional relationships can be challenging for introverts. Large conferences or networking events can feel overwhelming. Small talk can feel forced and inauthentic.
  • Solutions for researchers and designers:
    • Focus on quality over quantity: Instead of trying to meet as many people as possible, focus on building a few meaningful connections.
    • Utilize online communities: Connect with other UX professionals on platforms like LinkedIn or Twitter. Engage in discussions, share your insights, and build relationships virtually before meeting in person.
    • Attend smaller events: Look for niche conferences or meetups focused on specific areas of interest. These tend to be more intimate and less overwhelming than large-scale events.
    • Leverage existing relationships: Don’t be afraid to ask a colleague or mentor to introduce you to someone new.

Presenting Work and Public Speaking

Introverts may initially avoid presenting because they tend to prefer avoiding the spotlight. They may also worry about being judged or scrutinized by others.

• Researchers: May feel anxious about presenting research findings to stakeholders, especially if they have to do so in front of a large audience.
• Designers: Can struggle with pitching design concepts or justifying their decisions to clients or colleagues, fearing criticism or pushback.

For the introvert, you might not like this, but you need to get comfortable presenting, and the sooner you do, the better.

Solutions for researchers and designers:

• Practice, practice, practice
  The more you rehearse your presentation or pitch, the more comfortable you’ll feel. Practice in front of a mirror, record yourself or ask a trusted friend for feedback.
• Use visual aids
  Slides, mockups, or prototypes can help you illustrate your points and keep your audience engaged.
• Focus on clear communication
  Structure your presentation logically, use simple language, and avoid jargon. Speak slowly and confidently, and make eye contact with your audience.
• Build confidence over time
  Start with small presentations or informal feedback sessions. As you gain experience and positive feedback, your confidence will naturally increase.

I’ve personally found presenting in front of a large anonymous crowd to be less intimidating than smaller, intimate meetings where you might know a few people mixed in with a few strangers. In the end, I always remind myself I am supposed to be the expert on what I’ve been asked to present or that my job is to clearly state the outcome of our research to stakeholders hungry to see the relevance of their work. The audience wants to support you and see you succeed. I take confidence in that. I’m also exhausted after giving a presentation where I’ve left it all on the floor.

Now, let’s move on to topics beyond what I’ve found covered in existing articles on UX and introversion and cover workshop facilitation and managing group dynamics.

Managing Group Dynamics

Introverts may find group dynamics challenging, as they often prefer solitary activities and may feel overwhelmed or drained by social interactions. In group settings, introverts may have difficulty asserting themselves, sharing their ideas, or actively participating in discussions. They may also feel uncomfortable being the center of attention or having to make decisions on the spot.

Additionally, introverts may struggle to build relationships with their peers in a group setting, as they may be hesitant to initiate conversations or join in on group activities. These challenges can make it difficult for introverts to fully engage and contribute in group settings, leading to feelings of isolation and exclusion.

One UX designer responding over LinkedIn eloquently shared their experience with communication challenges:

“Introversion can sometimes create challenges in communication, as my thoughtful nature can be misinterpreted as shyness or disinterest. To step out of my shell, I need to build trust with those around me before I can feel truly comfortable. However, I don’t see this as the worst thing in the world. Instead, I view it as an opportunity to identify areas where I need to improve and learn to advocate for myself more effectively in the future. In embracing both the strengths and challenges of being an introvert, I’ve found that my introverted nature not only enhances my work as a designer but also drives continuous personal and professional growth, ultimately leading to better outcomes for both myself and my team.”

— Arafa A. via LinkedIn

• Challenge: Large groups can be overwhelming, and introverted facilitators might find it difficult to assert control or manage dominant personalities who may derail the discussion.
• Solutions:
  • Clear Ground Rules: Establish explicit ground rules at the beginning of the workshop to ensure respectful communication and equal participation.
  • Assertive Communication: Practice techniques like “broken record” or “fogging” to politely but firmly redirect the conversation when necessary.
  • Partner with a Co-Facilitator: Collaborate with an extroverted colleague who can complement your strengths. They can take the lead in managing group dynamics and energizing participants.

Managing group dynamics covers a broad number of situations UX professionals face on a daily basis. Let’s get a little more specific and focus on how introverted UXers can thrive as workshop facilitators.

Facilitating Workshops

If you’re an introverted UX professional who shies away from leading workshops, it’s time to reconsider. Here are some of the reasons introverts can be perfect workshop facilitators:

1. Preparation:
   • Introverts tend to be meticulous planners. We thrive on preparation and often go above and beyond to ensure a workshop is well-structured, organized, and aligned with learning objectives. This thoroughness translates to a smooth, well-paced session that instills confidence in participants.
2. Thoughtful Facilitation:
   • Introverts are known for their active listening skills. We genuinely want to hear what others have to say and create a safe space for diverse perspectives to emerge. We ask thoughtful questions, encourage reflection, and facilitate meaningful discussions that lead to deeper understanding.
3. Empathy & Connection: We’ve already discussed in the section on superpowers how introverts excel at empathy and connection.
4. Observation Skills: We’ve already discussed in the section on superpowers how introverts excel at observational skills.
5. Comfort with Silence:
   • Introverts understand the power of silence. We’re not afraid to pause and allow reflection after asking a question or during a brainstorming session. This creates space for deeper thinking and prevents premature conclusions or groupthink.

We’ve reviewed many of the challenges introverts might face in their daily work life. Let’s turn our attention to a more recent phenomenon, at least in terms of its widespread availability as an option for many UX professionals: remote work.

Working Remotely

Increased telecommuting offers a unique opportunity for some introverts. Introverts, who often find comfort in solitude and derive energy from spending time alone, sometimes find the constant socialization and bustle of open-plan offices overwhelming and draining.

Remote work provides introverts with an opportunity to control their surroundings and create a workspace that promotes focus, productivity, and creativity. Remote work allows introverts to communicate and collaborate on their own terms. Introverts often prefer one-on-one interactions over large group meetings, and remote work makes it easier for them to engage in meaningful conversations with colleagues and clients.

Potential Challenges For Introverts Working Remotely

While remote work has been a game-changer for many introverts, it is important to acknowledge that it is not without its challenges. Introverts may miss the camaraderie and social connections of an in-person workplace, and they may need to make a conscious effort to stay connected with colleagues and maintain a healthy work-life balance.

Introverts working remotely may need to develop strategies for self-advocacy and communication to ensure that their voices are heard and their contributions are valued in a virtual work environment.

• Isolation and Disconnect: The lack of face-to-face interaction can lead to feelings of isolation and detachment from the team.
• Communication Barriers: Virtual communication can be less nuanced, making it harder to convey complex ideas or build rapport with colleagues.
• Meeting Overload: Excessive video calls can be exhausting for introverts, leading to burnout and decreased productivity.
• Limited Non-Verbal Cues: Virtual interactions lack the subtle body language and facial expressions that introverts rely on to understand others’ perspectives.

Overcoming Challenges: Strategies For Introverts Working Remotely

Introverted remote employees can implement some of these strategies and tactics to enhance their productivity, reduce burnout, and maintain a positive work environment:

• Proactive Communication: Initiate regular check-ins with colleagues and managers, both for work-related updates and casual conversations.
• Schedule Breaks: During long virtual meetings, take short breaks to recharge and refocus.
• Advocate for Your Needs: If you’re feeling overwhelmed by meetings or social interactions, don’t hesitate to speak up and suggest alternatives, such as asynchronous communication or smaller group discussions.
• Build Virtual Relationships: Participate in virtual social events, share personal anecdotes in team channels, and find opportunities to connect with colleagues on a personal level.
• Embrace Video Calls (Strategically): While video calls can be tiring, they can also be valuable for building rapport and understanding non-verbal cues. Use them strategically for important discussions or when you need to connect with a colleague on a deeper level.

Implementing what we’ve covered in this section will help to reduce the likelihood of frustration from both remote working introverts and their colleagues. Tips For Introverted UX Researchers And Designers

We’ve covered a lot of ideas in this article. If you find yourself nodding along as an introvert or perhaps coming to the realization you or someone on your team is more introverted, this section and the next will end this article on a high note, introducing some actionable tips for introverted researchers and designers, and their managers and teammates, to create a more comfortable and successful working environment for introverts to thrive alongside their extroverted colleagues.

Self-Care

Everyone needs to engage in an appropriate amount of self-care to feel their best. For an introvert, this is often done in solitude, particularly after engaging in a day or week full of social interaction. Some tips that could apply to anyone but are of particular relevance to introverts include the following:

• Schedule downtime: Block out time in your calendar for quiet reflection and recharging after meetings or social interactions. This could be a walk in nature, reading a book, or simply sitting in silence.
• Honor your energy levels: Pay attention to when you’re feeling drained. Don’t be afraid to decline invitations or reschedule meetings if you need time to recharge.
• Create a calming workspace: Surround yourself with things that promote relaxation and focus, such as plants, calming music, or inspiring artwork.

Play To Your Strengths

Introverts know themselves best and have spent a lifetime reflecting on who they are and what makes them wake up happy to go to work. As such, introverts may have a high awareness of their strengths. This allows an introvert to do the following:

• Identify your unique talents: Are you a meticulous researcher, a creative problem-solver, or a passionate user advocate? Focus on tasks and projects that align with your strengths.
• Communicate your preferences: Let your manager or team know what type of work you thrive in. Perhaps you prefer to work independently on research tasks or focus on the visual aspects of design.
• Build on your skills: Seek opportunities to develop your existing skills and acquire new ones. This could involve taking online courses, attending workshops, or seeking mentorship from experienced researchers and designers.

Communication

Introverts might hesitate to speak up when the room is crowded with unknown future friends. However, anyone, introverted or not, needs to be their own best advocate when it comes to making colleagues and management aware of how to create the best workplace environment to thrive in:

• Advocate for your needs: Don’t be afraid to speak up and ask for what you need to succeed. This could involve requesting a quiet workspace, suggesting alternative meeting formats, or simply letting your team know when you need some time to yourself.
• Develop your communication skills: Even though you may prefer written communication or one-on-one conversations, it’s important to be able to communicate effectively in various settings. Practice public speaking, participate in team discussions, and learn to articulate your ideas clearly and confidently.

It’s essential for introverts to advocate for their needs and communicate their preferred work styles to their colleagues and managers. One UX professional shared their experience on LinkedIn:

“I do my best work when I have time to think and prepare vs. on-demand thinking, speaking, & decision making. So, I ask for agendas, context, and pre-reads to help me make the most impact in meetings. When I shared this fact, it really helped my outgoing teammates, who never thought that others might operate differently than they do. I got feedback that this was a learning experience for them, and so I have continued to share this fact with new teammates to set expectations and advocate for myself since I find it to be an extrovert-centered business world.”

— Anonymous UXer on LinkedIn

Another LinkedIn UXer provided additional tactics for how they navigate communication styles and expectations, particularly in a fast-paced or extrovert-dominated environment.

“The longer I work with people in a creative capacity, the more I recognize the power of delay. Plenty of introverts are also high-achieving people pleasers (raises hand