Samsung’s latest flagship hits a snag: Some carrier systems aren’t ready for the Galaxy S25 Ultra

Here’s why your new Galaxy S25 Ultra might not activate right away with certain carriers.

Feb 2, 2025 - 10:59
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Samsung’s latest flagship hits a snag: Some carrier systems aren’t ready for the Galaxy S25 Ultra

Samsung Galaxy S25 Ultra home screen

Credit: Ryan Haines / Android Authority
  • Some Xfinity and Metro by T-Mobile customers can’t activate their new Galaxy S25 Ultra phones due to delayed system updates.
  • Xfinity has reportedly informed customers that they can only activate their brand-new flagships after February 5.
  • The issue seems to be affecting those who use an eSIM instead of a physical SIM card.

Xfinity Mobile and Metro by T-Mobile customers are facing frustrating delays in activating their brand-new Galaxy S25 Ultras even though they were first in line to get their pre-ordered units. It looks like the carriers weren’t able to keep up with Samsung’s ultra-fast shipping speeds.