Does listening really change minds? New study challenges common assumptions
A new study reveals that while high-quality, nonjudgmental listening improves how people feel about a conversation—reducing defensiveness and enhancing perceptions of the listener—it does not make persuasive messages more effective at changing attitudes.
A new study reveals that while high-quality, nonjudgmental listening improves how people feel about a conversation—reducing defensiveness and enhancing perceptions of the listener—it does not make persuasive messages more effective at changing attitudes.
